Privacy Policy

Last updated 13 November 2026

This policy explains how A Grade Painting Services (operated by A Grade Painting Services Pty Ltd) ABN 52 679 352 777, based in Karratha, WA ("we", "us") collects and handles your personal information when you use agradepainting.com.au or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• When you send an enquiry: your name, phone number, suburb, type of job and details of the job.
• Photos you choose to attach to your enquiry.
• When you call, text or email us: whatever you choose to tell us.
• When you browse the site: our host keeps basic technical logs (such as IP address and browser) for security and reliability. We do not use advertising or tracking cookies on this site.

You don't have to give us your details, but without them we can't reply to your enquiry or quote on your job.

Why we use it

• To reply to your enquiry, quote, book and carry out work you ask us to do.
• To keep records of jobs, quotes and invoices, as the law requires.

We don't sell your personal information, and we won't add you to a marketing list without your permission.

Who we share it with

Only with the service providers we use to run this website and our business, and only so they can do that job for us:

• Vercel (website hosting, United States)
• our website provider's form-processing server, which passes your enquiry on to us
• Google (Gmail / Google Workspace), which delivers enquiries to our inbox
• Twilio (SMS delivery, United States), which texts us an alert when you enquire

We may also share information where the law requires it.

Overseas storage

Some of these providers store data on servers outside Australia, mainly in the United States. We use well-established providers with strong security practices, but by sending us your details you acknowledge that they may be stored overseas.

How we keep it safe

Your information is kept in password-protected accounts that only we and our website provider can access. We keep enquiry and job records only as long as we need them for the reasons above, or as long as the law requires (for example, tax records), and then delete them.

Accessing, correcting or deleting your information

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time. Contact us using the details below and we'll respond within 30 days.

Questions and complaints

If you have a question or a concern about how we've handled your information, contact us first:

Email: agradeps@outlook.com.au
Phone: 0457 000 644

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.